FAQ's

 

Frequently Asked Questions (FAQs)

1. What types of products does Helloutfit sell?

Helloutfit specializes in high-quality and luxury women’s fashion, including tops, trousers, dresses, jackets, and accessories.

2. Where is Helloutfit based?

Our headquarters are located at:
7920 Parklane Court, North Charleston, South Carolina 29418, United States.

3. What are your shipping times?

  • Domestic (USA): 5-8 business days
  • International: 6-12 business days
  • Handling time is 1-2 business days.

4. Do you ship internationally?

Yes, we ship worldwide. Delivery times for international orders typically range from 6-12 business days.

5. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • Digital Wallets (PayPal, Apple Pay, Google Pay)
  • Klarna (for installment payments)

6. Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with tracking details.

7. What is your return policy?

  • Returns are accepted within 30 days of delivery.
  • Items must be in their original condition: unworn, unwashed, with tags attached, and in original packaging.
  • For detailed instructions, please see our Return Policy.

8. How can I contact customer support?

You can reach us through:

  • Email: support@helloutfit.shop
  • Phone: +1 (925) 398 -5183
  • Operating Hours: 10 AM to 6 PM, Monday to Sunday

9. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at support@helloutfit.shop with your order details and photos of the issue. We’ll resolve it promptly.

10. Do you offer gift cards?

Yes, we offer gift cards. They are available in various denominations and can be purchased directly from our website.

Still have questions? Don’t hesitate to contact us—we’re here to help!